Terms of Service

AGAMI HEALTH

Last updated: July 2025

Please read these terms carefully before using our services.

1. WHAT ARE THESE TERMS?

These terms tell you the rules for using our website at https://agamihealth.co.uk (“Website”) and engaging with our longevity medicine and functional medicine services (“Services”).

2. WHO ARE WE?

Our Website and Services are operated by Dr Ankit Chawla (GMC: 7419152) under the trade name Agami Health Limited (“Agami Health”, “we” or “us”).

Agami Health is a premium healthcare practice specialising in longevity medicine and functional medicine. We provide personalised health optimisation services including comprehensive testing, ongoing membership-based care, and specialised programmes focusing on disease prevention.

To contact us:

Email: contact@agamihealth.co.uk

3. ACCEPTANCE OF TERMS

By accessing our Website or engaging with our Services, you accept these terms and agree to comply with them. If you do not agree, you must not use our Website or Services.

We recommend saving these terms for future reference.

4. OTHER APPLICABLE TERMS

These terms reference the following additional documents:

Our Privacy Policy
Cookie Policy
Membership Agreement (for members)
Clinical Consent Forms (for health services)

5. ELIGIBILITY

Our Services are available only to individuals:

Aged 18 or over
With legal capacity to enter contracts
Not prohibited by law from receiving our Services

Note: Services for individuals under 18 may be considered on a case-by-case basis with appropriate parental consent.

6. OUR SERVICES

6.1 Health Optimisation Services

We provide:

Comprehensive health assessments and testing programmes
Advanced diagnostic testing and biomarker analysis
Personalised health optimisation protocols
Ongoing membership-based healthcare support
Specialised health programmes focusing on disease prevention
Access to our healthcare team including specialist practitioners
Consultations at our facilities or other appropriate locations

6.2 Not Emergency Services

IMPORTANT: We do not provide emergency medical services. In case of medical emergency, call 999.

6.3 Medical Advice Disclaimer

While our Services include access to qualified healthcare professionals, information provided through our platform should not replace the relationship with your primary healthcare provider. Our services complement, rather than replace, conventional medical care.

7. MEMBERSHIP SERVICES

We offer membership-based healthcare services with different service levels and benefits packages. Each membership includes access to our healthcare team and various services as detailed in your individual Membership Agreement.

Membership fees and specific benefits are outlined in your personal Membership Agreement.

8. YOUR RESPONSIBILITIES

You agree to:

Provide accurate, complete health information
Attend scheduled appointments or provide 48 hours notice for cancellations
Follow clinical protocols and recommendations responsibly
Maintain confidentiality of account credentials
Promptly pay all fees and charges
Treat our healthcare team with respect

9. FEES AND PAYMENT

9.1 Membership Fees

Annual membership fees are due in advance or via monthly direct debit
Additional services may incur separate charges

9.2 Payment Terms

Payment is due upon invoice or as per direct debit schedule
Late payments may result in service suspension

9.3 Refunds

Membership fees are generally non-refundable except as required by law
Unused services do not carry forward to subsequent periods
Specific refund terms are outlined in your Membership Agreement

10. CANCELLATION POLICY

10.1 Appointments

48 hours notice required for cancellations
Late cancellations may incur fees

10.2 Membership

30 days written notice required for membership cancellation
Outstanding balances remain due upon cancellation
Specific cancellation terms apply as per your Membership Agreement

11. INTELLECTUAL PROPERTY

11.1 Our Property

All content on our Website and platforms, including:

Testing methodologies and protocols
Health reports and analyses
Educational materials and resources
Trademarks and branding

Remain our exclusive property.

11.2 Your Health Data

You retain ownership of your personal health information. We process it according to our Privacy Policy and applicable data protection laws.

12. CONFIDENTIALITY

We maintain strict confidentiality of your health information in accordance with:

Medical confidentiality principles
UK data protection laws
Professional healthcare obligations
General Medical Council guidelines

13. LIMITATION OF LIABILITY

We are not liable for:

Indirect or consequential losses
Health outcomes (though we provide care with professional diligence)
Third-party services or recommendations

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.

14. THIRD-PARTY SERVICES

14.1 Partner Services

We may refer you to third-party healthcare providers, laboratories, or service providers. These partners operate under their own terms and conditions.

14.2 No Liability

We are not responsible for third-party services, even when recommended by us.

15. WEBSITE USE

You must not misuse our website or use it for illegal purposes. We may suspend website access for maintenance or technical issues.

16. PRIVACY AND DATA PROTECTION

Your privacy is fundamental to our practice. Please see our Privacy Policy for detailed information on how we handle your personal and health data in compliance with UK data protection laws.

17. CHANGES TO TERMS

We may update these terms from time to time. We will notify you of material changes, and continued use of our services after changes constitutes acceptance of the updated terms.

18. TERMINATION

We may suspend your access if you breach these terms. You may cancel your membership according to the cancellation policy above.

19. GOVERNING LAW

These terms are governed by English law. English courts have exclusive jurisdiction over any disputes arising from these terms or our services.

20. ENTIRE AGREEMENT

These terms, together with the referenced documents (Privacy Policy, Membership Agreement, etc.), constitute the entire agreement between you and Agami Health.

21. SEVERABILITY

If any provision of these terms is found to be invalid or unenforceable, the remainder of the terms will continue in full effect.

22. REGULATORY COMPLIANCE

We operate in compliance with:

General Medical Council guidelines
Information Commissioner’s Office requirements
Health and Safety regulations
Professional healthcare standards

23. COMPLAINTS

For complaints about our Services:

Email: support@agamihealth.co.uk
Write to our registered address

We aim to respond to all complaints within 3 working days.

24. CONTACT US

Agami Health
98 Crawford Street, London, W1H 2HL

Email: contact@agamihealth.co.uk
Website: https://agamihealth.co.uk

Last Updated: January 2025