Privacy & Cookie Policy

AGAMI HEALTH LIMITED

Last updated: July 2025

INTRODUCTION

This privacy policy describes how Dr Ankit Chawla (GMC: 7419152) operating under the trade name Agami Health (“Agami Health”, “we”, “us” or “our”) collects, uses, and protects your personal information.

Agami Health is a premium healthcare practice specialising in longevity medicine and functional medicine. We provide personalised health optimisation services including comprehensive testing, ongoing membership-based care, and specialised programmes focusing on disease prevention.

When you engage with our services, visit our website at https://agamihealth.co.uk, attend consultations, or interact with us in any way, we are committed to protecting your personal information and respecting your privacy rights.

Important: Our services are intended for adults only. We do not knowingly collect personal information from individuals under 18 years of age.

Note: Services for individuals under 18 may be considered on a case-by-case basis with appropriate parental consent.

This Privacy Policy should be read alongside any specific consent forms or notices we provide when collecting your personal information.

PERSONAL INFORMATION WE COLLECT

We collect and process the following categories of personal information:

Identity and Contact Information

Full name, email address, telephone number (collected via website for consultations)
Date of birth, gender, title (collected when you become a patient)
Contact addresses (collected when you become a patient)
Emergency contact details (collected when you become a patient)
Professional background (where relevant to health assessment)

Health and Medical Information

(Collected only when you become a patient) This constitutes “special category data” under UK data protection law and includes:

Medical history and current health conditions
Current medications, supplements, and treatments
Allergies and adverse reactions
Results from our comprehensive testing programmes
Biomarker data and diagnostic test results
Genomic and genetic information (where opted for)
Body composition and performance metrics
Wearable device data you choose to share
Treatment plans and health optimisation protocols
Progress notes and consultation records

Membership and Service Data

Membership services utilised and appointment history
Treatment preferences and goals
Programme participation in specialised health programmes
Communication preferences

Financial Information

(Collected when you become a patient)

Payment processing information
Billing information
Membership payment history
Insurance information (where applicable)

Technical and Usage Data

IP address and device information
Website usage patterns and preferences
Browser type and settings

Communications Data

Records of your communications with us
Consultation notes and recordings (with consent)
Feedback and survey responses
Marketing and communication preferences

HOW WE COLLECT YOUR INFORMATION

Information You Provide Directly

During Initial Website Interaction:

Name and contact details when booking a free discovery consultation
Communication preferences and initial health interests

When You Become a Patient: We collect additional personal information when you:

Complete our health assessment forms
Register for health testing programmes
Join our membership services
Participate in our specialised health programmes
Attend consultations with Ankit Chawla or our healthcare team
Communicate with us via phone, email, or our patient portal
Provide feedback or complete surveys

Information from Healthcare Providers

With your explicit consent, we may receive information from:

Your GP or other healthcare providers
Diagnostic laboratories processing your tests
Specialist physicians involved in your care
Healthcare practitioners within our network

Automatic Information Collection

When you visit our website, we automatically collect:

Technical data through cookies and similar technologies
Usage patterns to improve our services
Information necessary for website security and functionality

Connected Devices and Apps

With your permission, we may collect data from:

Wearable fitness devices & continuous glucose monitors (during programmes)
Health monitoring apps

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

Provide Healthcare Services

Deliver personalised longevity medicine and functional medicine care
Conduct comprehensive health assessments through advanced testing
Develop your personalised health optimisation protocols
Provide ongoing support through our membership programmes
Coordinate care with other healthcare providers
Monitor your progress and adjust treatment plans

Manage Your Membership

Process membership applications and payments
Schedule consultations and programme sessions
Provide member-specific services and benefits
Communicate important updates about your care

Legal and Safety Requirements

Maintain medical records as required by law
Comply with healthcare regulations

Business Operations

Process payments and manage billing
Improve our services and develop new programmes
Conduct research to advance longevity medicine (with appropriate consent)
Respond to your inquiries and provide customer support

Marketing (with your consent)

Send health education materials and updates
Inform you about new services and programmes
Share relevant health and wellness content

LEGAL BASIS FOR PROCESSING

Under UK data protection law, we rely on the following legal bases:

Consent: For marketing communications, research participation, and sharing data with wearable devices

Contract: To provide our healthcare services, manage memberships, and process payments

Legal Obligation: To maintain medical records and comply with healthcare regulations

Vital Interests: In medical emergencies requiring immediate action

Legitimate Interests: To improve our services, ensure facility security, and conduct business operations (where not overridden by your privacy rights)

Special Category Data: For health information, we rely on your explicit consent and our legitimate interests in providing healthcare services

SHARING YOUR PERSONAL INFORMATION

We only share your personal information when necessary and appropriate:

Healthcare Partners

Diagnostic laboratories processing your tests
Healthcare practitioners and specialists involved in your care
Healthcare practitioners within our network
Your GP or other healthcare providers (with your consent)

Service Providers

Secure IT systems and cloud storage providers
Payment processing services
Professional advisors (lawyers, accountants)
Accredited testing laboratories

Legal Requirements

Healthcare regulators when required
Courts or law enforcement when legally obligated
Insurance providers (with your authorization)

All third parties are bound by strict confidentiality agreements and must handle your data in accordance with UK data protection law.

DATA SECURITY

We implement comprehensive security measures including:

Encryption of data in transit and at rest
Multi-factor authentication for system access
Regular security audits and assessments
Strict access controls based on necessity
Staff training on data protection and medical confidentiality
Incident response procedures

We limit access to your personal information to authorised personnel who need it for legitimate business purposes.

INTERNATIONAL TRANSFERS

Your personal information may be transferred outside the UK for:

Secure cloud storage services
Specialist international consultations
Research collaborations (in anonymised form)

When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or adequacy decisions. You can request details of these safeguards by contacting us.

HOW LONG WE KEEP YOUR INFORMATION

We retain your personal information in accordance with healthcare regulations and legal requirements. Specific retention periods vary depending on the type of information and are outlined in your individual agreements with us.

YOUR RIGHTS

Under UK data protection law, you have the right to:

Access your personal information
Rectify inaccurate data
Erase your data (where legally permissible)
Restrict processing in certain circumstances
Data portability for information you’ve provided
Object to certain types of processing
Withdraw consent at any time

To exercise these rights, please contact us using the details below. We will respond within one month and will not charge a fee unless your request is clearly unfounded or excessive.

COOKIES AND WEBSITE TRACKING

Our website uses cookies to:

Ensure proper website functionality
Remember your preferences
Understand how you use our website
Improve your user experience

You can control cookies through your browser settings. Some website features may not function properly if you disable cookies.

CONTACT INFORMATION

Data Controller: Dr Ankit Chawla trading as Agami Health

Address: 98 Crawford Street, London, W1H 2HL

Data Protection Officer: Ankit Chawla

Email: contact@agamihealth.co.uk

Website: https://agamihealth.co.uk

COMPLAINTS

If you have concerns about how we handle your personal information, please contact us first using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO):

ICO Address: Information Commissioner’s Office Wycliffe House, Water Lane Wilmslow, Cheshire SK9 5AF

Phone: 0303 123 1113 Website: https://ico.org.uk

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by direct communication.

This version was last updated in January 2025.